Frequently Asked Questions
Everything you need to know about shopping with Lovisa
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer returns within 30 days of purchase for most items, provided they are in original condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you ship internationally?
Yes, Lovisa ships to various countries worldwide. Shipping costs and delivery timeframes vary depending on your location and are calculated at checkout.
What materials are your jewelry pieces made from?
Our products range from fashion jewelry to premium collections featuring sterling silver, gold plating, and surgical steel. Detailed material information is available on each product page.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Therefore, we are unable to make changes or cancellations once an order has been confirmed. Please ensure all details are correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.