Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition, unworn, and with all tags attached, excluding restricted hygiene products.

• 2.
  Initiate Your Return

  Visit our online returns portal to enter your order number and email address to generate a return shipping label or QR code.

• 3.
  Package Your Items

  Securely pack the items in their original packaging and include your order invoice to ensure a smooth processing experience.

• 4.
  Ship and Track

  Drop off your package at an authorized shipping location and keep your tracking number until your refund has been processed.